Refund Policy

Thank you for choosing Solarae Systems. This policy describes the general refund and return rules that apply when we offer paid products or services, unless different terms are presented at the time of purchase.

Digital Products and Services

Digital purchases may be non-refundable after access, delivery, activation, or download, except where required by law or where the applicable purchase terms state otherwise. If you experience a delivery or access issue, contact us and we will review the situation.

Third-Party Purchases

Purchases completed through a third-party marketplace, app store, reseller, or payment provider may be subject to that provider's refund process and terms. Where the provider controls the transaction, refund requests may need to be submitted directly to that provider.

Physical Goods

• Returns: Unless different terms are shown at purchase, eligible physical items may be returned within 14 calendar days of receipt if unused, in their original condition, and in the original packaging.
• Refunds: Approved refunds are returned to the original payment method after the returned item is received and inspected.
• Shipping: Return shipping costs are the customer's responsibility unless otherwise required by law or agreed by Solarae Systems.

Contact Us

Questions about returns or refunds may be sent to support@solarae-systems.com.